Thank you for shopping at Tokha Safety. We want to ensure that you have a satisfying shopping experience with us. Please take a moment to review our Return and Refund Policy outlined below.

Returns

We accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are not in their original condition or are damaged or missing parts for reasons not due to our error will not be eligible for a return.

To initiate a return, please contact our customer service team at sales@tokhasafety.co.uk or call at +44 01582857950. Please note that customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

Once we receive your return, our team will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.

Refunds

Refunds will be issued for the full purchase price of the returned item, excluding any shipping charges. Please note that refunds may take some time to process and appear on your account statement, depending on your payment method and financial institution.

Exchanges

If you need to exchange an item for a different size, color, or variant, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued in accordance with our Refund Policy.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible, whether through a replacement, exchange, or refund.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at sales@tokhasafety.co.uk or call at +44 01582857950. Our customer service team is available to assist you with any inquiries or concerns you may have.

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